b'HospitalityWait StaffHospitalityThe best wait staff will not only respond to customer needs, but also actively predict them before they can ask, all while remaining polite and friendly.Wait staff form the backbone of hospitality industry and good customer service will leave customers with the great impressions that will keep them coming back time and again.Duration: 30 mins (approx)Comparison Group:Admin/Entry LevelMeasures Competencies: Group Definition:Those without university Achievementbackgrounds, without Has high energy combined with a relentless drive to achieve goals. Is motivated bymanagement experience work, tasks, and the opportunity to compete with others. or executive experience.Adherence Operates best within rules, guidelines and set procedures. Demonstrates strong compliance, delivers on promises, and produces error-free work.Customer Focus Fulfils obligations to internal and external customers. Understands customers perspectives, and responds to social cues appropriately. Treats all customers equally, and maintains composure under pressure.Resilience Remains calm and optimistic even in stressful situations. Demonstrates strong self-belief and perseveres in the face of setbacks, adjusting rather than giving up.Verbal Reasoning The ability to understand verbal and written information, apply it, and draw accurate conclusions. This score should indicate how easily the candidate will understand relatively complex material, such as research information, reports, and correspondence.113'