b'Case StudyA leading Australasian insurance company, which routinely receives massive volumes of applicants for open positions within their large-scale contact centre operation, sought to improve their recruitment process in 2 key ways: Improve efficiency to reduce time, staff hours and costImprove predictive accuracy to better identify those applicants who are most likely to be high-performing customer service and sales representatives .Solution:The company deployed Talegents off-the-shelf Contact Centre Solution with minor customisations, which was fully integrated with their Applicant Tracking System (ATS) . Step 1 - initial, short pre-screen test to quickly cull down the pool of applicants . Step 2 - comprehensive personality and competency testing of select applicants to select those for phone screening and interviewing .Results:Turnover of new hires in the first 3 monthsRecruitment efficiencies achieved within the first 3 months included: 20Phone interviews decreased by 20-50% Pre-Implementation Post-Able to decrease FTE from a team of 5 to 4 15 ImplementationAccuracy of identifying high performers increased by basing selection on10assessment test scores5Of the representatives who scored in the low range on Customer Focus, only 33% were meeting their net conversion rate target of 0 .3 for existing client sales . Conversely,089% of the representatives who scored in the moderate or high ranges on the Customer Focus competency were meeting their net conversion target on average . Turnover of new hires in the first 3 months reduced by 36% Within the first three months the solution sped up our time to hire, reducing our phone screening numbers by up to 50% enabling us to find the right people faster. 163'