b'FinanceBank TellerFinanceBank tellers are considered the front line in the banking business. Not only are they relied upon to handle important customer transactions on a daily basis, they are also key to recognising and stopping fraudulent transactions, thereby protecting your business reputation.Bank tellers need to combine resilience with the ability to actively respond to customer needs. This assessment identifies high performing bank tellers by assessing their ability to understand information as well as customer and sales focus. Duration: Measures Competencies: 35 mins (approx)AdherenceComparison Group:Operates best within rules, guidelines and set procedures. Demonstrates strongAdmin/Entry Levelcompliance, delivers on promises, and produces error-free work. Group Definition:CommunicationThose without university Quickly understands communications, reads between the lines and applies thebackgrounds, without information astutely. Is clear, confident, and articulate. Adapts their communicationmanagement experience style to suit the audience, and influences others to see things a given way.or executive experience.Customer Focus Fulfills obligations to internal and external customers. Understands customers perspectives, and responds to social cues appropriately. Treats all customers equally, and maintains composure under pressure. Numerical Analysis Is comfortable with and capable of interpreting numerical information and using this to aid in problem solving. Has a preference for using numbers and hard data when making decisions.Organisation Takes a structured and analytical approach to tasks and goals. Maintains a high level of detail when planning, while adopting a long-term perspective. Executes effectively to ensure projects are delivered on time and to standard.Resilience Remains calm and optimistic even in stressful situations. Demonstrates strong self-belief and perseveres in the face of setbacks, adjusting rather than giving up.Sales Tenacity Is persuasive, energetic, and engaging while guiding customers toward sales. Understands their own strengths when it comes to selling, and leverages these to meet or exceed sales targets. Is motivated, not daunted, by challenging goals and competitive targets.98'