b'The Talegent Contact Centre SolutionTalegent enables you to boost the speed & efficiency of your Contact Centre recruiting process Contact centres are vital for ensuring effective customer service and driving sales . But their ability to perform these duties is only as good as their contact centre representatives . Contact centre representatives are often the first or only point of contact between a business and their existing or prospective customers . It is no surprise then that contact centre representative performance is the determining factor in retaining current customers and winning new business .It is therefore critical to find and retain contact centre representatives who have the intellectual capability, skills, drive, and motivation to achieve sales targets and delight customers . And with the average turnover for contact centre staff sitting between 30% and 50%, you must retain your high performing staff once you have recruited and trained them .Sohow does Talegents Contact Centre solution address this problem?Web chat & Voice AuditionTo better reflect the changing reality of contact centres, our assessment emulates web chat tools which can be used either independently or in conjunction with voice chat to best suit your needs .Exclusive Upfront ScreeningOur short screening test narrows down the field fast . And you dont pay by the head so you can screen all you want! Brand BuildingWe align with your recruitment campaign and employment value proposition to create a candidate experience that differentiates you from your competitors .Stacked Rank ResultsFrom the screening stage through to full-blown assessments, we rank candidates for you so you can handle volumes with ease . Plug & Play with your ATSNo one can integrate with your Applicant Tracking System (ATS) faster . Comprehensive Local SupportOur local teams are ready to respond to your needs fast . Contemporary Contact Centre Simulation Integration of features such as optional webchat and voice audition allows for the most up-to-date and convincing simulation yet!162'