b'Administration and Clerical Frontline Supervisor Office andAdministrative SupportAdministration and ClericalOffice and administrative support workers are vital to keeping your company running smoothly, and good supervision ensures that they are able to perform their tasks with maximum efficiency. Frontline supervisors are required to supervise and coordinate the activities of clerical and administrative support workers.This assessment identifies candidates most suited to being frontline supervisors by assessing them on the competencies of command skills, communication, resilience, flexibility, and achievement.Duration: 35 mins (approx)Competencies Measured:Comparison Group:AchievementAdmin/Entry LevelHas high energy combined with a relentless drive to achieve goals. Is motivated by work, tasks, and the opportunity to compete with others. Group definition:CommunicationThose holding a university Quickly understands communications, reads between the lines and appliesdegree, with more than the information astutely. Is clear, confident, and articulate. Adapts theirtwo years of experience, communication style to suit the audience, and influences others to see things abut less than two years given way. management experience.Customer Focus Fulfils obligations to internal and external customers. Understands customers perspectives, and responds to social cues appropriately. Treats all customers equally, and maintains composure under pressure.Directing Action Is confident in giving direction and willing to accept responsibility for the decisions and actions of the team. Drives action and progress through engaging team members and delegating appropriately.Flexibility Highly open and adaptable to new things. Responds to change and feedback in an enthusiastic manner, adjusting quickly and calmly with minimal fuss.Implementation Is reliable, precise, and follows through on plans to ensure they are carried out accordingly. Remains focused on work tasks and consistently meets deadlines.Resilience Remains calm and optimistic even in stressful situations. Demonstrates strong self-belief and perseveres in the face of setbacks, adjusting rather than giving up.Self-Insight Is insightful and recognises own strengths and weaknesses. Thrives on new opportunities for learning and growth, and is very responsive to feedback. 79'