b'Contact Centre MicrosimulationsContact Centre Microsimulations is a new generation of Contact Centre screening tools which allowsContact Centre our clients to assess candidates on key contact centre abilities. This product consists of a range ofMicrosimulationscompetencies which can be mixed and matched individually to measure attributes for varying types of contact centre roles. With the client having the ability to pick and choose which microsimulation are most important for each role and pick them accordingly. This then shortens up the candidate journey to ensure candidates are engaged and minimises drop out. MultitaskingJudgementAssess a candidates ability to deal withAssess how candidates would respond to morethan one task at a time . A candidatedifferent scenarios in the contact centre . will need to switch between muliple tasksThey will listen to short conservations and will be scored on the overall accuracy .between a contact centre agent and a caller and will select an appropriate way to respond to the scenario . Active ListeningNavigation Assess a candidates active listening skillAssess a candidates ability to search to ensure they have the ability to fully paydatabases and find the correct customer attention to a customer and rememberresults . Candidates are assessed on how important details of the call .quickly and efficiently they can perform each task . 70'