b'RetailRetail Customer Service Representative RetailRetail customer service representatives will interact with customers about products and services, and resolve customer complaints. Retail customer service representatives need to possess verbal ability, critical thinking, and persuasion skills.Customers will remember your company based on the one time their product went wrong, rather than the one hundred times it worked perfectly, so the best customer service representatives are critical to maintaining positive customer relations.Duration: Measures Competencies: 20 mins (approx)AchievementComparison Group:Has high energy combined with a relentless drive to achieve goals. Is motivatedAdmin/Entry Levelby work, tasks, and the opportunity to compete with others.AdherenceGroup Definition:Operates best within rules, guidelines and set procedures. DemonstratesThose without university strong compliance, delivers on promises, and produces error-free work. backgrounds, without management experience Customer Focusor executive experience.Fulfils obligations to internal and external customers. Understands customers perspectives, and responds to social cues appropriately. Treats all customers equally, and maintains composure under pressure. Resilience Remains calm and optimistic even in stressful situations. Demonstrates strong self-belief and perseveres in the face of setbacks, adjusting rather than giving up.Verbal Reasoning The ability to understand verbal and written information, apply it, and draw accurate conclusions. This score should indicate how easily the candidate will understand relatively complex material, such as research information, reports, and correspondence.117'