b'Professional and TechnicalCommunications TechnicianProfessional and TechnicalAlso known as Telecommunications Equipment Installers and Repairers and Customer Service Technicians, Communications Technicians are responsible for the installation, set-up, maintenance and repair of telecommunications equipment. This can occur in offices, private homes, or other locations. Communications Technicians may also install communications equipment and communications wiring in buildings.Communications Technicians must be capable of picking up new information and skills quickly and they should also have a high level of detail focus and a tendency to follow rules and guidelines. It is important that they work well with Measures Competencies: customers, and that they cope well with pressure and change.Adherence Operates best within rules, guidelines and set procedures. Demonstrates strong compliance, delivers on promises, and produces error-free work. Duration: Customer Focus25 mins (approx)Fulfils obligations to internal and external customers. Understands customersComparison Group:perspectives, and responds to social cues appropriately. Treats all customers equally, and maintains composure under pressure.Admin/Entry LevelFlexibilityGroup Definition:Highly open and adaptable to new things. Responds to change and feedback in anThose without university enthusiastic manner, adjusting quickly and calmly with minimal fuss. backgrounds, without Implementationmanagement experience Is reliable, precise, and follows through on plans to ensure they are carried outor executive experience.accordingly. Remains focused on work tasks and consistently meets deadlines.Learning Agility Picks up new information and concepts quickly, and effectively applies this to solve new problems. Is motivated to understand theory, analyse information, and uses feedback to expand their skillset.Resilience Remains calm and optimistic even in stressful situations. Demonstrates strong self-belief and perseveres in the face of setbacks, adjusting rather than giving up.136'